Network Services

BT offer a number of extra services for their customers. Nearly all the services below require you to be on a digital exchange, but most customers are already. Some, like ring back and call return you can just use, others you have to ring BT on 0800 309 080 and order the service!

 

Call Waiting

	important calls get through when your phone is engaged
	a gentle bleep indicates another call is coming in
	facility for switching between calls
	requires connection to a BT digital exchange
	to switch on Call Waiting, dial *43#
	to put your current call on hold and take the other one, press [Recall] and then 2 when you hear the dial tone
	to finish the call you are on and talk to the other caller, hang up. Your phone will ring you back
	to switch off Call Waiting, dial #43# (do this before using a fax or modem to avoid data interruptions)
	to check whether Call Waiting is active, dial *#43#
	to rent £4.00 per quarter

Call Diversion

	calls follow you to another location
	divert calls to anywhere in UK
	can divert to mobile phones or pager bureau
	requires connection to a BT digital exchange
	to divert calls, dial *[Diversion Code]*, followed by the number to divert to and #
	to cancel a diversion, dial #[Diversion Code]#
	to check whether a diversion is active, dial *#[Diversion Code]#
	Diversion Codes are 21 to divert all calls, 61 to divert calls not answered within 15 seconds, and 67 to divert on engaged
	to rent £7.00 per quarter

Three-Way Calling

	talk to two other people at once
	one number can be international
	requires connection to a BT digital exchange
	to set up a three-way call, make your first call and once connected explain what you are doing
	press [Recall] and then dial the second person
	when they answer, press [Recall]; followed by 3 to start an open three-way call, 2 to switch between private calls, 5 to end the first call, or 7 to end the second call
	to end an open three-way call, hang up: all parties will be disconnected. To end a private call, hang up, your phone will ring and you will be returned to the other caller
	costs 50p per use, or £4.00 per quarter rental, plus the normal cost of the calls If you are a BT residential account customer on a digital exchange, this facility is available now on a pay-per-use basis.

Ring Back

	your phone lets you know when a previously-engaged number is free
	dial 5 when you hear an engaged tone, wait for a confirmation message, then hang up
	when your phone rings, pick it up and wait for the other person to answer
	can stack up to 5 ring backs.
	dial #37# to cancel all Ring Back requests
	dial #37*[telephone number]# to cancel individual Ring Back requests
	Ring Back is automatically cancelled if not connected within 45 minutes
	requires connection to a BT digital exchange
	will not work with calls to some multi-line switchboards
	costs 10p per use, plus the normal cost of the calls

Call Return

	dial 1471 to hear the number of the last person to call you, whether answered or not
	also includes time & date of call
	press 3 to dial the stored number straight away
	works with pulse or tone-dialling phones
	requires connection to a BT digital exchange
	free service - no set-up or rental charges

Charge Advice

	exchange rings you back with your last call's approximate cost & duration
	before you make a call, dial *40* followed by the phone number and #
	on some exchanges you may have to dial *40# followed by the phone number instead, without the final #
	To book charge advice during a call, press [RECALL] and then dial *40# when you hear the dial tone.
	To book Charge Advice for all calls, dial *411#
	To cancel Charge Advice for all calls, dial #411#
	requires connection to a BT digital exchange
	free service - no set-up or rental charges

Reminder Calls

	use the phone as an alarm clock
	for single Reminder Calls, dial *55*[time in 24-hour format]#
	to cancel a Reminder Call, dial #55#
	to check a Reminder Call, dial *#55#
	no set-up or rental charges
	costs 20p per use

Call Minder

	network-based call answering service
	can answer up to two calls simultaneously
	answers calls if you are already on the Phone (or using your modem)
	messages up to 5 minutes long
	maximum 30 messages or 15 minutes
	retrieve messages free from your home phone
	store and replay messages
	requires connection to a BT digital exchange
	to use Call Minder from your own phone, dial 1571 and follow the voice prompts
	to use Call Minder from another phone, dial your own number and when Call Minder answers dial ** followed by your PIN
	will not work with Call Diversion or Call Barring
	To Rent £6.00 per quarter

 

Send email to questions at callforless.co.uk
Last modified: July 07, 2001

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